We hope that you are happy with your purchase, however, we know that sometimes it may not meet your needs or the size is incorrect. If you are unhappy with the goods for any reason, please send us an email at kebabistaspalace@gmail.com to request a return. Item(s) returned without completing an email will be rejected and may incur redelivery charges.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kebabistaspalace@gmail.com If your return is accepted, we’ll send you an email with a confirmation, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that you cannot apply for a return or exchange if the items have any kind of marks or damages.

You can always contact us for any return question at kebabistaspalace@gmail.com

Damages and issues

We take great care when packaging items and releasing them, so it is unlikely that such a situation should arise. All products undergo quality control by one of our staff before being dispatched. For faulty goods please contact us and reference the order number. We aim to reply to you within 24 hours.

Please note we should be made aware of any faulty goods on the day of delivery otherwise we will not be held liable for any claims of damage over this period.

Faults are only considered on physical condition. The following will not be eligble under the policy of the faulty good: 'Does not look like the colour', 'Quality'. We have arrangements such as WhatsApp to avoid these situations. 

*Sale items are not eligible to be returned under our faulty goods policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

An item can be returned only if it is defective, damaged or if you receive the wrong item.  

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item. 

Pre-Order Items

Unfortunately, we cannot accept returns or exchanges on pre-order items once the order is placed and you received a confirmation email of the order.

Please get in touch if you have questions or concerns about your specific item. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item by using the credit coupon provided by us.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, Your refund will issued via the original method of payment or in the form of a credit voucher , which will be emailed to you within 14 days from when we confirm receipt for your item. 

Kebabistas does not offer any cash refunds. We do offer online store credit (Coupon) or the chance to exchange your product for another, depending on the situation.

Order paid via Paypal will only be refunded to a Paypal account after deducting the Paypal Fees.

In the case where a refund isissued through the original mode of payment. Please allow up to 14 working days for the refund transfer to be completed. 

We cannot take responsibility for your parcel until it arrives back to us.

RETURNS OUTSIDE RETURN PERIOD

Our system will automatically deny return requests after the period of 7 days from receipt. If such goods are still sent back to us, we reserve the right not to offer you a refund.

We would in such a scenario need to send the item back to you which will incur an additional shipping charge which would be payable by you upon request.

SALE ITEMS

There is a possibility that items on sale are reduced due to any of the following reasons: end-of-season items/minor marking/slight damage or colour differences. Any discrepancies with a sale item will not be classified as a fault. 

Therefore sale items are non-returnable or exchangeable under any circumstance.

 LOST/DAMAGED PARCEL

Any parcels that arrive damaged should be rejected at the door. All parcels undergo quality control before being dispatched. No parcels will be dispatched if there is damage to it. We will not be liable for any damaged parcels or items if the parcel is accepted. 

Any exchanges that are made are dependent on stock availability and will be recharged a relevant delivery fee. No items will be sent out until this payment is completed.

In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us within 7 working days for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, we will issue you with a replacement or gift card Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners and we cannot be held responsible for parcels that have been lost/damaged in transit. 

PARCEL DELIVERY TIMES

Delivery timelines are provided as an estimated timeline and are not a guarantee of arrival time. We endeavour for the parcel to reach you within the estimated time frame but unfortunately, there may be times when this is unachievable. 

Especially, during peak times couriers may reach maximum capacity, which delays the parcel and is out of our control. In this situation, we appreciate your patience with any delays.

If a 7 working day (Portugal Only) period has passed after dispatch, please contact us so we can investigate the whereabouts of the parcel. Please allow upto 28 working days from dispatch for us to liaise with the courier and confirm the status of a parcel. We need confirmation from the courier that the parcel is still on course to reach the destination or that it is lost. In the unfortunate case, the courier confirms it is lost, we will reimburse you via a refund or replacement.

RETURNING THE PRODUCT

Return postage will always be arranged by the buyer (You). The buyer is liable for the postage unless it is due to the product being faulty. In this instance, we will reimburse you the cost of postage (up to 5KG) providing proof of postage is given to us. 

Please note the buyer remains liable for the goods until they reach us. We recommend that all returns are sent via tracked and insured delivery. We will not be liable for any parcels that are lost or damaged in transit.  

RETURNS ADDRESS

Kebabistas Car Parts

R.das Caravelas 8 R/C Dto, 8365-116

Armação de Pêra

 

 By purchasing any item(s) from our website you are agreeing to and are bound by the above 'refund policy' & 'terms of service'.

Product Disclaimer

We makes every effort to ensure that product images & descriptions are as accurate as possible. Please note, however, that there might be some minor differences between product images on the website and the actual product. Such variations may come about due to extra embellishments used during photo shoots by brands that may differ from original products slightly. All details of our products are given on the website and we make every effort to guarantee that the information provided is accurate. Customers are requested to review this information before making purchases. All of our products are directly sourced from the manufacturer.